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FAQ - Frequently Asked Questions
Product & Platform
- What is Routedly?
- Routedly is a unified AI gateway that gives businesses access to multiple AI models through one platform, one billing system, and one API.
- Which AI providers does Routedly support?
- Routedly supports OpenAI, Anthropic, Google, xAI, DeepSeek, Qwen, and more - 300+ models in total.
- Why not integrate directly with AI providers?
- Managing multiple providers creates operational complexity, fragmented billing, and higher infrastructure overhead. Routedly centralizes everything through a single API and billing layer.
- What is smart routing?
- Smart routing automatically selects the most suitable AI model based on factors like cost, speed, reliability, and performance.
- Can I manually choose specific AI models?
- Yes. Customers can manually select models or use smart routing for automatic optimization.
Security & Infrastructure
- Do you store or process customer data?
- No. Routedly does not train on, store, or process customer prompts or responses. We function as a routing layer between your application and AI providers.
- Are you just a reseller?
- No. Routedly is an AI gateway and routing layer that provides unified billing, smart routing, infrastructure abstraction, usage management, and multi-provider access through a single API.
- Do customers get locked into specific providers?
- No. Routedly is built without vendor lock-in. Customers can switch providers and models freely.
- Do you support enterprise teams?
- Yes. Routedly includes enterprise features such as Role-Based Access Control (RBAC), centralized billing, usage tracking, and team management.
Pricing & Billing
- How is Routedly up to 30% cheaper than direct provider pricing?
- Routedly aggregates demand across customers and negotiates provider pricing at scale, passing significant savings directly to customers.
- Is there a minimum spending requirement?
- No. All customers receive the same pricing structure with no minimum spend threshold.
- How does billing work?
- Routedly operates on a prepaid credit system. Customers top up credits and use them across different AI providers and models through one unified platform.
- Do credits expire?
- No. Credits do not expire.
- Is there a platform fee to use Routedly?
- No. Routedly charges no platform fee. You only pay for the AI usage you consume through the prepaid credit system.