Refund Policy

Last updated: April 22, 2026

This Refund Policy explains when credits purchased on Routedly can be refunded, and how to ask.

1. Pre-paid credits

Credits purchased on Routedly are non-refundable once consumed. Unused credits remain on your account indefinitely.

2. Failed requests

Failed requests are never billed. If you are charged for a non-2xx response in error, we will refund the credits automatically.

3. Service disruptions

We do not currently publish a service-level agreement. If a sustained outage stops you using the API, write to [email protected] and we will review service credits case by case.

4. Disputes

Open a billing dispute within 30 days of the charge by emailing [email protected].

5. Chargebacks

Initiating a chargeback without first contacting us may result in account suspension.